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KibbleChat.com Privacy Policy
This privacy statement covers the site WWW.KIBBLECHAT.COM.
The following are covered in this policy statement:
1. What personally identifiable information
KibbleChat.com collects.
2. What personally identifiable information
third parties collect through the Web site.
3. What organization collects the information.
4. How KibbleChat.com uses the information.
5. With whom KibbleChat.com may share user information.
6. What choices are available to users regarding collection, use and distribution
of the information.
7. What types of security procedures are in place to protect the loss, misuse
or alteration of information under KibbleChat.com control.
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should
contact Customer Support at support@kibblechat.com
Information Collection
KibbleChat.com and its owners are the sole owners
of the information collected on KibbleChat.com KibbleChat.com
collects information from our users at several different points on
our Web site.
Visitors
Other than specifically outlined below under Subscribers,
we do not collect any identifying information from visitors to the website.
Subscribers
Visitors to the site, or to other sites owned by KibbleChat.com, its owners,
or partners in its ownership entity, may choose to subscribe to the KibbleChat
eNewsletter, which is delivered by email. In the subscription process, subscribers
must provide information which includes, but may not be limited to, their
email address.
Information Use
Email addresses and any other personally identifiable information collected
from KibbleChat subscribers is not visible to website visitors. This personally
identifiable information is used for the electronic distribution of the KibbleChat
eNewsletter and any other publications offered by KibbleChat.com, its subsidiaries,
other sites under the same ownership as KibbleChat.com or partners therein.
Profile
We do not use cookies, clear GIFs, or any other method to profile our website
visitors.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information
about the user. We use only session ID cookies, and only for Members. A Session
ID cookie is information stored in the computers memory, not on the hard drive,
and once users close the browser, the cookie simply terminates. We use these
Session ID cookies to verify that a member has logged in with their User ID
and Password so that they may access their secure personal data. The other type
of cookie, the persistent cookie, is a small text file stored on the user’s
hard drive for an extended period of time. We do not use persistent cookies
on our site.
Some of our business partners may use cookies on our site (for example, advertisers).
However, we have no access to or control over these cookies, once we have given
permission for them to set cookies for advertising.
This privacy statement covers the use of cookies by KibbleChat.com
only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze trends,
administer the site, track user’s movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked
to personally identifiable information.
Communications from the Site
Newsletters, Special Offers, and Updates
Subscribers will receive, via email, the KibbleChat eNewsletter. KibbleChat.com,
it's subsidiaries, it's owners, or partners in its ownership entity may also
distribute additional eNewsletters, special offers, and updates to the subscriber
list. Every email communication will contain a link to "opt-out"
of the subscriber list.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement
to one or more Subscribers. For instance, if our service is temporarily suspended
for maintenance we might send Subscribers an email. Generally, Subscribers
may not opt-out of these communications, though they can deactivate their
account. However, these communications are not promotional in nature.
Customer Service
We communicate with Subscribers on a regular basis to provide requested services
and in regards to issues relating to their account. We reply via email, unless
for technical reasons that is impossible, in which case we reply via phone.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers.
For example, we publish the total number of page views and visits to the website
by all users. This is not linked to any personally identifiable information.
Personally Identifiable Information
Members and visitors to the KibbleChat.com website may be presented, on various
screens, with the option to join one or more opt-in mailing lists. Unless
otherwise disclosed in the opt-in instructions, these mailing lists are for
information or services provided by KibbleChat.com, its subsidiaries, or
other entities or agencies under the same ownership as KibbleChat.com. KibbleChat.com
may share these opt-in mailing lists within its subsidiaries or within other
sites owned or co-owned by the same legal entity as KibbleChat.com or its
shareholders. At no time will KibbleChat.com share opt-in mailing lists with
any other business, website, or individual, except as outlined herein.
Other than as stated herein, we DO NOT share Member or
Visitor personal information.
Service Providers
We partner with a third-party credit card processing service, GoEMerchant,
to provide credit card payment for Member services. To enable these credit
card transactions, and to tie the payment back to the Member account, we provide
the processing company with the Members email address. During the course of
the credit card transaction, the third-party will collect personal information
necessary to process the credit card order. You can view their privacy policy
at http://www.goemerchant.com/privacy.asp
Business Transitions
In the event KibbleChat.com goes through a business
transition, such as a merger, being acquired by another company, or selling
a portion of its assets, users' personal information will, in most instances,
be part of the assets transferred.
Choice/Opt-out
Users who no longer wish to receive our newsletter or promotional communications
may opt-out of receiving these communications by following the instructions
included with each email or by emailing us at optout@kibblechat.com
Links
This Web site contains links to other sites. Please be aware that we, KibbleChat.com,
are not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy statements
of each and every Web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web
site.
Message Boards and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online - for example on message boards, through e-mail, or in chat areas -
that information can be collected and used by others. In short, by posting
personal information online that is publicly accessible, you may receive unsolicited
messages from other parties in return.
Security
This Web site takes every precaution to protect our users’ information. When
users submit sensitive information via the Web site, their information is
protected both online and off-line.
When Advertisers are redirected to our third-party credit card processor and
enter credit card information, that information is encrypted and is protected
with the best encryption software in the industry - SSL. While on a secure
page, the lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or
open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect user-information off-line. All of our
users’ information, not just the sensitive information mentioned above, is
restricted in our offices. All personally identifiable information is stored
in a password-protected database, and employees are only allowed access to
information necessary to perform their specific tasks.
If users have any questions about the security at our Web site, users can
send an email to support@kibblechat.com.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (i.e. email address),
or if a user no longer desires our service, we provide a way to correct, update
or delete/deactivate users’ personally identifiable information. This can
be done via the link included with every email communcation.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information
in a manner different from that stated at the time of collection we will notify
users via email a minimum of 14 days before the change takes effect, and that
email will include instructions for opting out of the program in question.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please
contact us at:
support@kibblechat.com
or
KibbleChat.com
Customer Support
2075 North NC 62
Burlington, NC 27217